Who’s entering the Race for Life this year?
Our accounts manager, Angela, and our marketing manager, Lisa have been busy training and are ready to run on July 1st …you can sponsor them here to help them raise money for this great cause – good luck girls!
After passing their extensive and rigorous assessments we are one of the very few mobility & home care centres in Bristol to have been accredited with this respected status.
We think that being a Which? Trusted Trader is especially important within our field; when you find yourself needing mobility and disability equipment or services for yourself or a loved one, it can all be very daunting and there can be sensitive or distressing issues to overcome, people can also feel anxious and vulnerable towards being pressured into buying more expensive items or products they don’t even need.
Our customers always come first, we go out of our way to look after them and the service and care we offer is something we pride ourselves on, so we are ecstatic to receive this recognition and so pleased that potential new customers can see our Which? Trusted Trader logo and have the extra confidence that when they do business with us, they’re dealing with a trustworthy, reputable and professional company!
What does it mean for our customers?
As a recognised Which? Trusted Trader, customers can have that extra piece of mind that they are dealing with a trustworthy company and the reassurance of high-quality service. Which? work for the benefit and protection of the consumer so you can be sure that your interests are at the forefront. It offers additional peace of mind and protection for our customers when you conduct business with us outside of our Bristol showroom, ensuring that you are given all of the information you need before works take place, including applicable conditions for various procedures, comprehensive contracts, cancellation rights, dispute resolution and the Which? Trusted Trader Code of Conduct. Click here for more on the cancellation period and your rights.
Got something to say?
If you are one of our customers, we would love you to leave a review about your experience with us – you can post it to directly on our Which? Trusted Trader profile page or email it to us at firstname.lastname@example.org – we look forward to hearing from you!
Come and visit us on our Facebook page, where we’ll be bringing you information from Access Able as well as industry news, points of interest and information, fun, tips & titbits! So come & say hi, ‘Like’ us, leave us a message or maybe write a review on our product or services, we’d love to hear from you & so would our other customers!
For many of those who have a stairlift at home, it is an integral part of retaining your independence, allowing you to keep living in your home as before with less, if any, assistance.
As stairlifts are used on a continuous basis, it is important to have them serviced at least once a year to ensure they are in good working order and safe for your continued use.
When a spare part is needed, or if your stairlift breaks down and you need a repair, you could find yourself out of pocket at an inconvenient time, but not able to live without the use of your stairlift!
OUR LIFETIME WARRANTY
To give you piece of mind, when you buy a new Handicare stairlift from Access Able you can choose to take out our Lifetime Warranty and be completely covered for any eventuality! Our Lifetime Warranty gives you complete cover whenever you need it and includes:
– 24/7 emergency call out service
– labour costs included
– replacement batteries as and when they are required, at no extra cost!
– any spare part required to keep your stairlift operational, at no extra cost!
So give us a call on 0117 980 1820 today if you are looking to buy a new stairlift & for more information on our Lifetime Warranty!
After reading this Which? report we are proud to say unlike other companies, we have never used pushy sales tactics or pressure sold products.INDUSTRY TAKES ANOTHER BASHING WITH NEW SELLING SURVEY RESULTS We’ve been here a number of times of course, but suppliers in the marketplace have again been accused of poor practice as a result of a new survey conducted by Which?
This time it’s the stairlift sector and according to Which? a survey of 530 stairlift customers found that 43% experienced what the organisation described as ‘at least one dodgy sales tactic’. Which? says that it surveyed people who had got a stairlift for themselves or – in around eight out of 10 cases – for a loved one, and found that 13% of stairlift owners* had felt under real pressure to buy. However, it seems that a higher proportion experienced what were described as sharp sales tactics, with 43%** having being subjected to pressure-selling, pressure to choose more expensive model and/or an excessive number of sales calls. The survey says that some stairlift brands exhibited better sales practices than others. The survey results show that nearly one in five (16%) of those surveyed experienced large amounts of sales calls about the stairlift, with 14% describing these calls as ‘high-pressure’. The Which? stairlift brands review reveals which manufacturers were the best and worst for sales practices and also reliability, comfort, quality and value for money. It suggests that people are paying an average of £2,084 for a product and there was evidence once again, as in a number of previous reports that stairlift sales people often quote a higher initial price and then offer a discount. Which? says that anecdotal evidence suggests that they might ‘phone their manager’ and then offer a greater discount for same-day purchase. Some will withhold prices until the end of the discussion or visit. The survey found that a quarter (24%)* of people successfully negotiated a reduced price.
*Excludes those who got their stairlift through the council or from a private individual **Includes anyone who obtained at least one quote prior to buying
Which? report found in Thiis Magazine.