Privacy & Legal Policy – Access Able Ltd

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Privacy & Legal Policy

Your details are very important to us and to keep the information that you share with us as safe as possible, we’ve updated our privacy policy in line with the requirements set out by the General Data Protection Regulation.

Privacy Policy

At Access Able, we are committed to maintaining the trust and confidence of our customers and visitors to our web site. In particular, we want you to know that Access Able don’t sell, rent or trade email or contact lists with other companies and businesses for marketing purposes, we just don’t do that sort of thing! But just in case you don’t believe us, in this Privacy Policy, we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Data collection
We don’t sell stock through our website; orders are placed in our shop, by telephone or via email. Many of the items we sell qualify for VAT relief due to disability, please contact us for a VAT declaration form or visit www.access-able.co.uk/vat-exemption and complete online. Online forms are stored on Jotform but hard copies are never stored on our systems and our simply filed for the VAT man.
To complete a purchase however, name, address and contact details are needed and are stored on our ePos till to produce your receipt and on our Access Database for service and breakdown calls to be logged if necessary. Please be assured that we do not share your personal details with any other company without your consent.
At the point of sale all customers will also be required to complete a consent form, which will let us know how we can contact you. This information will be stored on our Access Database.
We might use your personal information for a couple of reasons: to tell you about products or services you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are correct and to check every now and then that you’re happy and satisfied.

Third parties
We only share your personal information with other organisations if the products you purchase from us or through us require us to do so. They are as follows;

Motability Operations – Motability sales
Mark Bates – Insurance or additional breakdown cover which you have requested
London & Zurich – Rental customers and monthly service contract packages on a direct debit basis

Catalogue Requests
If you request a catalogue via our website we need to collect some personal information to fulfill your requirement. This information is automatically stored on Jotform and entered on to our Access Database along with your consent requests. We never share this information with any other companies without your consent.

Website Cookies
This site, like many others, uses cookies. When visiting our site, if allowed, our cookies provide anonymised tracking data to Google Analytics, information such as what pages you visited, for how long and how you engaged with the site. This is simply for our own research into the activity on our website and to enable us to update and improve it. We never sell or provide this data in any way to any other company and we do not collect or hold any personal, identifying information from this cookie use.
As our website is really quite straightforward, most of what you have read about cookies and how they are used are not necessarily relevant when you browse our site. We do not have a ‘Shopping Cart’ or ‘Registered Users Area’ or feature advertisements so none of this information is ever collected, stored or used to ‘tailor your experience’. You might notice that our Search bar remembers what you’ve previously searched for, but that’s about it!
To see our Cookies Policy in full, including what cookies are and how to disable them, please visit www.access-able.co.uk/cookie-policy

Access to your personal data
You are entitled to view, amend, or delete the personal information that we hold. Email your request to Angela Garton at accounts@access-able.co.uk

Changes to this privacy notice
This policy was last updated in May 2018.