After reading this Which? report we are proud to say unlike other companies, we have never used pushy sales tactics or pressure sold products.INDUSTRY TAKES ANOTHER BASHING WITH NEW SELLING SURVEY RESULTS We’ve been here a number of times of course, but suppliers in the marketplace have again been accused of poor practice as a result of a new survey conducted by Which?
This time it’s the stairlift sector and according to Which? a survey of 530 stairlift customers found that 43% experienced what the organisation described as ‘at least one dodgy sales tactic’. Which? says that it surveyed people who had got a stairlift for themselves or – in around eight out of 10 cases – for a loved one, and found that 13% of stairlift owners* had felt under real pressure to buy. However, it seems that a higher proportion experienced what were described as sharp sales tactics, with 43%** having being subjected to pressure-selling, pressure to choose more expensive model and/or an excessive number of sales calls. The survey says that some stairlift brands exhibited better sales practices than others. The survey results show that nearly one in five (16%) of those surveyed experienced large amounts of sales calls about the stairlift, with 14% describing these calls as ‘high-pressure’. The Which? stairlift brands review reveals which manufacturers were the best and worst for sales practices and also reliability, comfort, quality and value for money. It suggests that people are paying an average of £2,084 for a product and there was evidence once again, as in a number of previous reports that stairlift sales people often quote a higher initial price and then offer a discount. Which? says that anecdotal evidence suggests that they might ‘phone their manager’ and then offer a greater discount for same-day purchase. Some will withhold prices until the end of the discussion or visit. The survey found that a quarter (24%)* of people successfully negotiated a reduced price.
*Excludes those who got their stairlift through the council or from a private individual **Includes anyone who obtained at least one quote prior to buying
Which? report found in Thiis Magazine.
Elderly and disabled people in the Bristol area can find out how they can get around faster by hiring power chairs and motor scooters for lengthy test drives.
The hire service from Bedminster-based Access Able enables people with limited mobility to find out if a powered vehicle will suit them without committing to the major costs of buying. The hire scheme, which enables people to try out the scooters for as long a period as they want, has been launched to coincide with the Spring weather, which is tempting people with limited mobility back out on to the streets.
Access Able boss Bob Sansom said: “Every Spring many older, frail or partially disabled people who have been stuck indoors for long periods during the winter find that they do not have the same range of movement as they had last year. “Many are understandably reluctant to accept they need the support of mobility aids and others remain to be convinced that a power chair or scooter will make that much difference to their lives.
“Mobility scooters and power chairs are a considerable investment and that’s why we are making them available for hire so that people can try them before making a decision on whether to buy. The hire period can be for a day, a week or even a month or more so they can see how well they will cope.
“We find some older people are particularly anxious about the controls, balance and road handling and our hire scheme allows them to put any model from our entire range through its paces to find the one that best suits their needs.”
The Access Able range includes car friendly scooters, 4 and 6mph scooters, 8mph road legal scooters, Bariatric range scooters along with secondhand and reconditioned scooters. Access Able is also providing Spring mechanical service checks for those who already own a power wheelchair or scooter. For information on the hire scheme call 0117 980 1820 or visit Access Able in St John’s Lane, Bedminster, Bristol.
Bristol wheelchair provider Access Able donates brand new wheelchairs to zoo
A popular tourist attraction in Bristol known for its commitment to ‘access for all’ is celebrating the extension of its services for disabled visitors with a new partnership with Bristol company Access Able to provide free-hire wheelchairs at the zoo.
Working with Access Able owner Bob Sansom, Noah’s Ark can now offer a small fleet of quality new wheelchairs to disabled visitors to use free of charge during their visit to the zoo.
The new wheelchairs are specially designed to be well suited to the parks terrain, making use by carers and partners easier around the access-audited zoo paths. A handy Access Able bag comfortably attached to back of the wheelchair also makes for easy transporting of personal belongings during a visit.
2014 has been a busy year for Noah’s Ark Zoo Farm with the arrival of their first elephant, Buta in February and an adorable baby giraffe born in July. Visitors have been flocking to see the impressive range of exotic animals, a success for business but one which puts higher demands on the facilities and services at the 110 acre park.
Growth in visitor numbers has meant accessibility has become an increasing priority on the zoo management’s agenda.
Bob Sansom, the owner of Access Able, hopes that the new wheelchairs will mean that the whole family will be able to visit Noah’s Ark for a fun inclusive family day out, without anyone needing to stay at home and miss out which can sometimes be the result if access provision at the destination isn’t good enough.
Access Able, based in St Johns Lane, Bedminster, are well known for their generous support of local initiatives and charities and their passion to help make more local places accessible for all.
Access Able specialises in selling, hiring, maintaining and servicing mobility and accessibility equipment. This includes wheelchairs, mobility scooters, stair lifts and daily living aids. Staff are always friendly and helpful, willing to spend the time finding the right solutions for their customers.
Zoo spokesman Jon Woodward said ‘the sponsorship from Access Able has helped us provide a top quality service and to go the extra mile for our disabled visitors, we are truly grateful for their support’.
In 2012 Noah’s Ark were awarded the ‘Access for All’ award at the Bristol Tourism and Hospitality Awards in recognition of efforts to be fully accessible and to cater for everyone.
For more information on Access Able please visit their website www.access-able.co.uk or call them on 0117 980 1820.
Noah’s Ark Zoo Farm is open Monday to Saturday 10.30am-5.00pm and has lots of exciting animals including the first of our elephants, the beautiful Buta, at Elephant Eden.
For more information about the zoo, animals and opening times please visit http://www.noahsarkzoofarm.co.uk/