If the user of your purchase is not eligible you can still shop with us but you will need to pay the VAT-inclusive price.
This cannot be completed when you place your order, so in this event we
will email you a payment link for the outstanding balance which will need
to be paid before we can process your order.
If you would prefer to pay for your order in full we can also take your order over the phone,
click here to call us on 0117 980 1820
PRODUCT DETAILS
Cane Strap features include:
- Simple and convenient device
- Suitable for use with all sticks
- Elasticated hoop for easy and secure fitting
CANE STRAP
£4.00 excl. VAT
£4.80 incl. VAT
VAT Exemption
Most of our customers receive VAT Relief on eligible products due to their disability or chronic illness – this is a Government benefit that many can claim but are not aware of and can offer great savings to those who rely on various aids to live their lives!
All you need to do is complete the simple form below, it is a self declaration that requires no additional proof or paperwork and there is an extensive list of eligible conditions including common ailments such as arthritis. Qualifying customers then pay the lower, VAT exempt price that is stated in brackets on our website and in our catalogue. You only need to do this once to receive relief for all eligible purchases you make with us, both online and instore, however if your situation changes you must notify us and submit a new declaration.
Simply enter full contact details, select the condition and complete by typing your name at the bottom,
which acts as an electronic signature. Relief can be claimed on someone else’s behalf, in this case the form should be filled out with the USER’s details but electronically signed by the person acting on their behalf.
You qualify for exemption if:
- you have a physical or mental impairment with long-term and substantial adverse effects, e.g. blindness
- you have a condition that is treated as chronic sickness, e.g. diabetes
- you are terminally ill
It does NOT include an elderly person who is not disabled or chronically sick or any person who’s only temporarily disabled or incapacitated, such as with a broken limb.
- Alzheimers
- Amputee
- Angina
- Ankylosing Spondylitus
- Arthritis
- Ataxia
- Bronchiectasis
- Cancer
- Cerebellum Ataxia
- Cerebral Palsy
- Cerebral Vasculitis
- Chronic Arthritis
- COPD
- Degenerative Spine
- Dementia
- Diabetes
- Diverticulitis
- Emphysema
- Epilepsy
- Fibromyalgia
- Functional Movement Disorder
- Lymphedema
- Motor Neuron Disease
- Multiple Sclerosis
- Muscular Dystrophy
- Myelitis
- Oedema
- Osteoarthritis
- Osteoporosis
- Parkinson’s
- Partially Sighted
- Peripheral Vascular Disease
- Pneumonia
- Polymyositis
- Pulmonary Fibrosis
- Pulmonary Hypertension
- Respiratory Failure
- Rheumatism
- Rheumatoid Arthritis
- Scoliosis
- Spina Bifida
- Spondylitis
- Stenosis
- Stroke
Submit Your VAT Exemption Form
What if you’re not eligible for VAT Exemption?
Most of our customers receive VAT Relief and our website charges VAT-Exempt
prices (shown in brackets), however if the user of your purchase is not eligible you
can still order from us but you will need to pay the full, VAT-inclusive price.
This cannot be completed when you place your order, so in this event we will email
you a payment link for the outstanding balance which will need to be paid before
we can process your order.
If you would prefer to pay for your order in full or would like more information on
whether you qualify, just give us a call on 0117 980 1820
Delivery & Collection
DELIVERY
We aim to dispatch all orders within 3 working days, if any of your order is out of stock we will contact you (through the email address and/or telephone number provided at checkout) to confirm either a delay in delivery or to discuss your other options
Your delivery charge is calculated by the size of the items you order and the delivery location:
- SMALL & MEDIUM PARCELS – £5.00
Sent through Royal Mail as standard. In some instances we may hand deliver, if so we will call you to arrange a suitable delivery date and time within our business hours of Monday-Friday 9am-5pm - LARGE PARCELS (within our Delivery area*) – £10.00
In most instances we will hand-deliver large items within our delivery area, we will call you to arrange a delivery date and time within our business hours of Monday-Friday 9am-5pm. In some instances we may send your item through Royal Mail/Parcelforce or have your item sent directly from our supplier, if so you will be notified following your order - LARGE PARCELS (outside of our Delivery area*) – £10/£35/£45
Sent through Royal Mail/Parcelforce or directly from our supplier, in some instances we may use an alternative postal service - FREE DELIVERY – Some large items such as Rise & Recline chairs, Profiling Beds and Stairlifts have Free Delivery. We will be in touch following your order to discuss your delivery date
- RENTAL – £40-£60 dependent on your delivery postcode**. This includes us delivering the item to you, demonstrating the product and collecting it at the end of your rental period
* POSTCODES WITHIN OUR DELIVERY AREA:
- BS1-BS16 / BS20-BS49
- BA1-BA15 / BA20-BA22
- TA7-TA18
- GL5-GL6 / GL8-GL13
- NP16 / NP18-NP19 / NP26
- SN12-SN14
- SP7-SP9
- DT9-DT10
Some items such as rental products and stairlifts are not available if you are outside of our delivery area, whilst some other larger items may incur higher postage charges. Please click here to contact us if you have any queries.
** RENTAL DELIVERY CHARGES BY POSTCODE
Zone A – from £48.00 (£40.00)
BS1-BS16
Zone B – from £60.00 (£50.00)
BS20
BS27-BS49
BA1-BA11
BA15
TA7-TA12
GL8-GL13
NP16
NP18-NP19
NP26
Zone C – from £72.00 (£60.00)
BS21-BS26
BA12-BA14
BA20-BA22
TA13-TA18
SN12-SN14
GL5-GL6
SP7-SP9
DT9-DT10
You can also select at checkout to collect your order in-store: If you change your mind about your purchase and wish to return your item, or receive a faulty item, please email us at [email protected] Items must be returned to Access Able, 72 St Johns Lane, Bristol, BS4 5AF. You are liable for the items reaching us, for peace of mind you may wish to use a postal service that tracks the parcel, return postage costs will not be refunded unless the item was declared faulty Once items have been returned in their original sale condition the original item price will be refunded. Any damage to the item will be discussed with you and reflected in the refund amount If you would like to return an item because it is faulty please email us at [email protected]COLLECTION
RETURNS
In this instance you will be refunded for the original item price and original postage charge. If you are instructed to return the item to us you will be also be refunded for return postage costs
