Most of our customers receive VAT Relief on eligible products due to their disability or chronic illness – this is a Government benefit that many can claim but are not aware of and can offer great savings to those who rely on various aids to live their lives!

All you need to do is complete the simple form below, it is a self declaration that requires no additional proof or paperwork and there is an extensive list of eligible conditions including common ailments such as arthritis. Qualifying customers then pay the lower, VAT exempt price that is stated in brackets on our website and in our catalogue. You only need to do this once to receive relief for all eligible purchases you make with us, both online and instore, however if your situation changes you must notify us and submit a new declaration.

Simply enter full contact details, select the condition and complete by typing your name at the bottom,
which acts as an electronic signature. Relief can be claimed on someone else’s behalf, in this case the form should be filled out with the USER’s details but electronically signed by the person acting on their behalf.

You qualify for exemption if:

• you have a physical or mental impairment with long-term and substantial adverse effects, e.g. blindness
• you have a condition that is treated as chronic sickness, e.g. diabetes
• you are terminally ill

It does NOT include an elderly person who is not disabled or chronically sick or any person who’s only temporarily disabled or incapacitated, such as with a broken limb.